RIDE CANCELLATION: Reserved bikes may be cancelled without penalty 2 hours before scheduled ride at www.cycleyoulexington.com under reserve class/my account. Each ride not cancelled by the 2 hour deadline will result in forfeiture of one ride from the series or if you are monthly, you will be charged a $10 fee.. If booked clients are not present 5 minutes prior to class and have not called to tell us they are running late, CycleYOU reserves the right to give present wait listed clients reserved bikes.
WAIT LIST: Rides are offered to the wait list on a first come, first served basis through email& text (Clients are responsible for making sure CycleYOU has an email and cell number on file to receive notices). If wait list clients are present at 5 minutes before class bikes remaining open will be given to wait listed clients.
FULL CLASSES: You must cancel two hours prior to the start of class to keep the class from counting against you, even if you aren’t in attendance. Monthly members will be charged a $10 late cancel fee.
FIRST CLASS? Please arrive at least 20 minutes before class so we can take time to fit you to the bike properly, explain class moves and goals for you one-on-one. It will enhance your enjoyment of the whole CycleYOU experience. New clients MUST arrive at least 5 minutes before start time in order to be cleared to ride and to ensure safety on the bike.
THE CY EXPERIENCE: Everyone is on a different journey, therefore respect the journey by not talking to each other during class. Interaction with our instructors is highly encouraged. If you feel it…yell it!! To make sure you disconnect so you can connect back with yourself, we prohibit phones being on the bike and we ask you put the on airplane mode if they are in your basket. To keep the environment YOU love, unattended children are not permitted inside or outside of CycleYOU/FIT. Children 11 or older can take classes with an adult!
CY AWARD DOLLARS: CY award dollars can only be used for Package purchases. Maximum $50 per package, $30 per month or $200 per year.
PARKING: DO NOT PARK IN THE EMPTY LOT TO THE LEFT OF THE FRONT OF THE BUILDING…YOU WILL BE TOWED IMMEDIATELY. Please use the lot located behind the building or side (off Corral St.) There are 7 spots in the front (on Midland Ave.) MUST have white lines on both sides of your vehicle (otherwise it is NOT our property) THANK YOU!
EXPIRATION: Ride Series never expires.